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Student Services

Assistant Registrar

The Assistant Registrar is the first point of contact for inquiries and advice relating to your study and matters specific to International students, providing general advice and referrals on things like enrollment and fees, exams and results, graduation, lodging a form or requests for leave.

  • The Assistant Registrar: Wendy Wu, Level 1, Administration
  • Monday to Friday 9.00 am to 5.30 pm

Counselling Service

  • The Counselling Service is a psychologist who provides free, confidential counseling services as early as possible before studies are affected.  You may seek counseling for academic concerns and personal problems. You can use the free Counselling Service for face-to-face, telephone or skype sessions, or via email.

Disability Service

The Disability Service provides support and assistance to future and current students with disabilities and chronic health conditions to help them reach their full academic potential. Services are available face-to-face, over the telephone, on skype or via email.

Student Welfare Service

The Student Welfare Service offers advice and support on a range of personal matters including where to go for advice on financial issues, tenancy issues, as well as accommodation and health related issues. Services are available face-to-face, over the telephone, on WhatsApp, line or Messenger or via email kristina@win.edu.au.

  • The Registrar: Kristina Shead,  Level  5
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment.
  • Face to face appointments may be made at Reception

Careers

The Wentworth Institute library provides students and recent graduates with a range of resources to help with career education. For actual assistance in writing a resume or attending an interview, see English Support Classes.

English support classes

The ELICOS Centre on Level 3 provides a friendly and supportive learning environment that caters to the needs of our international students who are having difficulties with their English. Support classes are available to assist students.

The ESL teachers can provide resume advice, workshops on practical job seeking skills and assist you with any career related questions. Classes may focus on assistance with spoken English, how to conduct yourself during a job interview, or improving your reading, writing and language skills.

 

Security

The Campus Manager is responsible for the safety and security of all students, staff and visitors. He is also responsible for ensuring the security and accessibility of all campus buildings and facilities. Report all suspicious activity, characters or theft to the Campus Manager.

Complaints Management and Resolution

The Registrar works within the Academic and Non-academic Grievance Handling Policy and will explain how Wentworth Institute deals with all types of complaints from staff, students and the public. This will cover complaints about unfair and/or disrespectful actions or decisions, as well as complaints about bullying, discrimination, harassment, sexual harassment, vilification and victimisation.

  • The Registrar: Kristina Shead,  Level  5
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment.
  • Face to face appointments may be made at Reception

Academic Support

There is a range of support services for you at Wentworth Institute that will assist you in your academic studies.

All of our staff have student consultation times as shown on subject outlines to meet with students to discuss any problems they may be having.

Head lecturers for each course are available to support you and help. Contact them face to face or via email to arrange a time to meet with them.

Students may attend academic writing support classes or receive individual assistance with a qualified support person in the Library on Level 1. These classes are invaluable for learning how to structure an essay or report, how to avoid plagiarism and how to write effectively. Classes are advertised on subject Moodle sites. For further information see:

Academic Systems Support

The Academic Support Systems Manager has an office on Level 5. He can help staff and students with any issues that they may be having accessing emails, Moodle, uploading assessments and managing software applications.

  • The Academic Support Systems Manager:  Philip Wang,  Level  5, philip@win.edu.au
  • Monday to Friday, 10.00 am to 9.00 pm.

International Student Support

There’s a range of support available to our International students. From finding somewhere to live, finding out about your visa conditions or how you can find work in Australia, there’s help available. Services are available face-to-face, over the telephone, on skype or via email kristina@win.edu.au.

  • The Registrar: Kristina Shead,  Level  5
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment.
  • Face to face appointments may be made at Reception

 

Library Use Support

The Wentworth Institute library is a hub of information for students and the qualified librarian is available  5 days per week,  to assist students with accessing information and using the online databases. Classes are available for students to attend to learn how to reference and compile a bibliography.

IT Support

The IT Manager is responsible for managing all the hardware and internet access. Contact him directly if you have any issues with your laptop, computer or accessing the internet.