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Student Services

Academic Support

There is a range of academic support services available for you at Wentworth Institute that will assist you with your studies.

Students may attend academic writing support classes or receive individual assistance with a qualified support person in the Library on Level 1 (Elizabeth St Campus). These classes are invaluable for learning how to structure an essay or report, how to avoid plagiarism and how to write effectively. For further information, please see:

  • Academic Writing Support: Francis O’Neill, Level 1 Library (Elizabeth St Campus)
  • Email francis@win.edu.au
  • Academic Research and Librarian: Nina Suprun, Level 1 Library (Elizabeth St Campus)
  • Email nina@win.edu.au

Academic Systems Support

The Academic Manager can assist students with any issues related to academic systems (WIN Learning, WIN Record and VET Accounting).

  • Academic Manager: Micah Shead, Level 3 (George St Campus)
  • Monday to Friday, 9.00 am to 4.00 pm
  • Email micah@win.edu.au

Careers

The Wentworth Institute Library provides students and recent graduates with a range of resources to help with career education. For assistance in writing a resume or attending an interview, please see English Support Classes below.

  • Librarian: Nina Suprun, Level 1 Library (Elizabeth St Campus)
  • Email nina@win.edu.au

Complaints Management and Resolution

The Registrar works within the Academic and Non-academic Grievance Handling Policy and will explain how Wentworth Institute deals with all types of complaints from staff, students and the public. This will cover complaints about unfair and/or disrespectful actions or decisions as well as complaints about bullying, discrimination, harassment, sexual harassment, vilification and victimisation.

  • Registrar: Kristina Shead,  Level  5 (Elizabeth St Campus)
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment
  • Face to face appointments may be made at Reception

Counselling Service

Wentworth Institute offers access to a counselling service. This service is with a registered psychologist who provides free and confidential counselling. It is best to access this service as early as possible before your studies are affected.  You may seek counselling for academic concerns and personal problems. You can use the free Counselling Service for face-to-face, telephone or Skype sessions, or via email.

English Support Classes

The ELICOS Centre on Level 3 (Elizabeth St Campus) provides a friendly and supportive learning environment that caters to the needs of our international students who are having difficulties with their English. Support classes are available to assist students.

The ESL teachers can provide resume advice, workshops on practical job seeking skills and assist you with any career related questions. Classes may focus on assistance with spoken English, how to conduct yourself during a job interview, or improving your reading, writing and language skills.

  • Head of ELICOS: Catherine Regan, Level 3 ELICOS Office (Elizabeth St Campus)
  • Email catherine@win.edu.au

International Student Support

There is a range of student support services available to our International Students. From finding somewhere to live to finding out about your visa conditions or how you can find work in Australia, we are here to help. Services are available face-to-face, over the telephone or via email.

  • Registrar: Kristina Shead,  Level  5 (Elizabeth St Campus)
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment
  • Face to face appointments may be made at Reception
  • Email kristina@win.edu.au

IT Support

The IT Manager is responsible for managing all the hardware and internet access. Please contact him directly if you have any issues with your laptop, computer or accessing the internet.

  • IT Manager: Steve Li, Level 1 IT Support Office (Elizabeth St Campus)
  • Email steve@win.edu.au

Library Support

The Wentworth Institute library is a hub of information for students and the qualified librarian is available  4 days per week, Monday to Thursday,  to assist students with accessing information and using the online databases. Classes are available for students to attend to learn how to reference and compile a bibliography.

  • Librarian: Nina Suprun, Level 1 Library (Elizabeth St Campus)
  • Email nina@win.edu.au

Security

The Campus Manager is responsible for the safety and security of all students, staff and visitors as well as ensuring the security and accessibility of all campus buildings and facilities. Report all suspicious activity, characters or theft to the Campus Manager.

  • Campus Manager: Steve Li, Level 1 IT Support Office (Elizabeth St Campus)
  • Email steve@win.edu.au

Student Services

Student Services is the first point of contact for enquiries and advice relating to your study and matters specific to International Students and can provide general advice and referrals on enrolment and fees, exams and results, completions, lodging forms or requests for approved leave.

  • Student Services: Lena Wei, Level 3 (George St Campus)
  • Monday to Friday 9.00 am to 5.30 pm

Student Welfare Service

Student Welfare Service offers advice and support on a range of personal matters including where to go for advice on financial issues, tenancy issues, as well as accommodation and health related issues. Services are available face-to-face, over the telephone or via email.

  • Registrar: Kristina Shead,  Level  5 (Elizabeth St Campus)
  • Monday to Friday, 9.00 am to 4.00 pm or other times by appointment
  • Face to face appointments may be made at Reception
  • Email kristina@win.edu.au