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Student complaints and appeals

Wentworth Institute is committed to providing all of its students with a positive learning environment. One way in which it seeks to achieve this goal is by putting in place a process through which students can make confidential complaints about any aspect of their experience while they are studying with us.

Wentworth Institute is committed to providing all of its students with a positive learning environment. One way in which it seeks to achieve this goal is by putting in place a process through which students can make confidential complaints about any aspect of their experience while they are studying with us.

Wentworth institute is committed to ensuring that:

  • All complaints are dealt with consistently and fairly.
  • No student is disadvantaged by making a complaint.
  • All elements of the complaints handling process are strictly private and confidential.

What types of grievances might students have?

Students may have a grievance or complaint about an administrative decision that Wentworth Institute has made. For example, students may be unhappy with the way in which their enrolment was conducted, or their personal information was handled.

Who should students contact for help with lodging a complaint?

Students are encouraged to contact the Wentworth Institute of Higher Education Registrar at [email protected]. The Registrar can guide them through the process of lodging complaints, applying for internal and external reviews, and accessing external support and advocacy services.

Complaint Resolution Process

Wentworth Institute has a three-step procedure for resolving complaints. This process is set out in our Academic and Administrative Grievance and Complaints Handling Policy, which can be found on the WIN website.
  1. The complainant is encouraged to resolve their concerns or difficulties with the person(s) concerned.
  2. If this is unsuccessful, the complainant must lodge a formal complaint by writing a letter or sending an email to the Dean ([email protected]).
  3. If the student is unhappy with the outcome of the formal complaint, they may apply for internal review by writing a letter or email to the Chief Executive Officer ([email protected]).
  4. If the student is unhappy with the outcome of the internal review, they may apply for external review by writing a letter or email to the Chair of the Board of WIN Higher Education ([email protected]).
For assistance with filing a complaint or appeals, email: [email protected]. Our Student Success Officer will help guide you through the process.
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